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Outage and trouble reporting for the public and customers
Go360™ Public Reporting extends your mobile workforce by placing easy-to-use reporting tools in the hands of your customers, through their mobile device.
For customers comfortable using apps, this self-serve application allows the public and utility customers to conveniently make reports using their phone. Connect with customers by posting important alerts or notifications on the home screen.
The application can be branded to match the utility’s corporate image providing your customers with reassurance that they are connecting with an authentic and secure reporting system.
The application is flexible enough for any size of utility or municipality. Functionality can be added as a community’s needs grow.
Customers can view the utility’s service area to look up planned or unplanned interruptions of service or outages. View the location, extent of the issue, estimated time of resolution, or other updates.
Users can report an outage, or service interruption and be informed if they are part of an existing outage. Reports can be location, date, and time stamped.
Customers and citizens can also report various trouble issues such as streetlights, damaged electrical equipment, downed wires, and more. Menus help users select an issue type, report it, and have their report be directed to the correct department for initial assessment and field crew dispatch, helping everyone Spend Time Wisely.
Photos and comments can also be included in both Outage and Trouble reports.
Self-serve requests such as connects / disconnects can conveniently be made without having to wait for a busy customer care representative.
Customer care representatives or control room operators can respond quickly to incoming reports or requests. Complete customer information and history can be displayed on the representative’s screen.
Users can request their own follow-up notification making this a closed loop process.
Go360™ Business Centre
Integrated Business Applications & Information