Organize trouble calls, assign work, and dispatch filed crews effectively with streamlined work flows saving time while better managing costs
Go360 Dispatch is an intuitive, secure web application used by corporations to coordinate, manage, assign, and record work events. In truth, our Dispatch application does much more than just expedite problem resolution Go360 Dispatch delivers:
- Issue recognition from sensor web or transaction files (311)
- Call centre integration and other unplanned calls
- Management of both planned and unplanned jobs
- Co-ordination of field staff
- Live work status updates through Go360 CrewOps™
- Timestamp tracking of work milestones
- History of associated work comments and follow-ups
- Reporting for all business and regulatory needs
The application assists utilities, government, and other organizations responsible for service delivery and public safety. Critical infrastructure teams such as electric, water, roads, streetlights, telecom, bridges, buildings, and other services delivery are better prepared and more responsive to the needs of clients, community, and citizens.
The dispatcher has the ability to group incoming issues / incidents or alerts, organize work, and assign work to appropriate crews, while effectively managing costs, resources, and time. All the while prioritizing on issues and areas that will have the greatest impact for citizens and customers as well as safety and convenience.
Dispatchers can quickly mobilize field crews through the Rapid Dispatch workflow option or compile more complex work orders with multiple job tasks. The easy-to-use user interface allows the dispatcher to evaluate incoming requests and determine the most appropriate response with all the available information.
Utilizing Go360 CrewOps application a dispatcher and all Crews are sharing and coordinating work to be completed. The Crew simply needs a web-enabled tablet or mobile device to receive assigned work by priority or search nearby unassigned work to self-assign & complete.
Go360 Dispatch is a business application that provides many efficiencies and saves money through focused tools that allow your teams to spend their valuable time wisely.
By including Go360 Dashboards™, managers and executives are provided a visual snapshot of current activities as well as an organization’s key performance indicators. Reporting abilities are provided in a number of measures including, review by assets, field crews, location, work type, work orders and more. Dashboards and reporting provides organizations with better insight on work performance, asset management, crew utilization, work quality, performance for financial accounting and can provide specific governing agency reporting requirements.